Teamwork is the Ticket (To Canada)

It was a sunny Monday morning in Ellendale, North Dakota, when Elizabeth “Liz” VanAarde, a Relationship Banker at Choice Bank, got an urgent call. It was Scott, a local farmer. He was leaving the next day to buy a piece of equipment from Canada, and it was his first time doing an international transaction.

“What’s the best payment method?” he asked.

That time ended up being 8:15 AM the next day. Scott sent Chris a text, and they met at Choice Bank before the doors were open. Chris ran the draft out to Scott’s car, ID’d him and sent him on his way.

“I wanted him to get what he needed,” he said. “It all went really smoothly.”

Less than 24 hours after Scott’s first phone call to Liz, not only did he have the best and most secure possible method to pay for the equipment, Choice Bank had arranged a pick-up within his timeline, and he was able to head to Canada when planned.

Liz checked in to make sure all had gone well.

“Scott is a man of few words,” Liz said. “But he was clearly impressed. He was definitely thankful!”

Liz was equally impressed with the efficiency and willingness of Erica, LaRae, and Chris to all help her out and help a customer in Ellendale find the best solution. It was truly a tangible illustration of Choice Bank being #PeopleFirst, she said — not only for customers but for each other, too.Our People First values are at the heart of everything we do. Learn more about our passion for putting People First here.