Mission Accomplished

Header photo:  (Left to Right) Travis Berg, Dale Holen, Dorothy Holen, and Sharon Soeby

Everything was in place in Dale’s world. He and his wife lived in a farmstead in Walhalla where they had always lived, in fact, where Dale had grown up. He ran the repair shop that his father had started back in 1930; Dale joined his father in 1953 and carried on the work when his dad passed away in 1989. He spent his days tinkering in the shop and fixing various machines that folks brought in; lawnmowers, snowblowers, tillers, engines.

“Everyone in the area knows when you need something fixed or an old part, bring it to Dale,” said Travis Berg, a Business Banking Officer at Choice Financial in Walhalla. He’s been in the shop, and at first glance, it might seem like a jumbled mess of tools, gadgets, and parts. But to Dale, it’s a treasure trove of resources.

“You just tell him what you need, and he knows exactly where everything is,” Travis said. “It’s in his order. It’s really something.”

“You both have always taken care of me and looked out for me,” he said. “I don’t think I could get this kind of service anywhere else. I can always count on you.”

“It was so nice visiting with Dale and his wife and listening to Dale’s stories about the shop,” Sharon added.

This, Dale’s happiness, and an increased sense of comfort are the reason Travis and Sharon do what they do. It’s the reason they drove to him when he was unable to come to their office, the reason they spent extra time to make sure he felt at ease, the reason Travis went back a second time to deliver tax forms that Dale needed. It’s about being PeopleFirst.

“Commit to your customers with undivided attention,” Travis said, citing a Choice core value. “It’s second nature for us here.”

It’s this commitment to the core values that helped Dale adjust to his new normal. The transition from repairman to (temporarily) retired is still difficult for him; he says he misses tinkering and working on projects, and looks forward to working again in the shop (despite his wife’s concerns). Yet for now, with the assurance of the Choice team and with some time to settle in, Dale is learning to adapt.

Sharon expressed her gratitude for Travis, who was instrumental in helping Dale feel at ease.

“Travis went above and beyond to put a smile on Dale’s face,” Sharon said. “It went even better than I had hoped.”

Travis quickly added that it was a joint effort.

“Sharon always goes above and beyond for the bank and our customers. She was there to offer advice. It was great teamwork,” he said.

Sharon smiled in agreement. “A total mission accomplished,” she said.

Our People First values are at the heart of everything we do. Learn more about our passion for putting People First here.