Plane Tickets & Post It Parties

Airports can be a chaotic place; bustling travelers, voices over the loudspeaker, running to get to your gate on time. Now add to that the fact that your debit card isn’t working, and you’re trying to book a ticket home. This was the scenario for Chris, a Choice Financial customer, who found himself stuck in Peoria, Illinois, trying to get back to Fargo.

So you can imagine how frantic he was when he placed a phone call to his Choice Financial contact, Sherry. It was evening, so the bank was closed, and Sherry was a half hour away. Not to mention it was in the middle of a severe thunderstorm. She knew she needed to call in for help, and she knew who to call.

Back in Langdon, Morgan Zeis was giving a bath to her rambunctious two-year-old son, Grady. It was around 6:40 PM when she got the phone call.

“Hey Morgan,” Sherry said, and explained the situation. “He’s really upset. Do you think you could help him out?”

“No problem,” Morgan said, watching her son splash around in the bath.

“She talked about it like it was no big deal. But as she told me, I thought, ‘that is a big deal!’” Nicole said. “Coming in after hours, with your two-year-old, while it’s storming, and all with a smile on her face. It’s classic Morgan. She lives out our core values every single day.”

Core values such as “Commit to your customer with undivided attention,” and “Know when to offer help,” are engrained in how Morgan treats her customers, Nicole said.

Morgan just smiled and said, “Sometimes you get unique requests. It’s just a matter of getting the job done.”

Even when your toddler is having the Post-It party of a lifetime.

Our People First values are at the heart of everything we do. Learn more about our passion for putting People First here.