(Not) Just Getting a Signature

Header photo: Joe Demester in front of Altru Hospital 

Sara Gullickson was in a pickle. She’s a personal banker at Choice Financial, and she had an important loan that needed to be signed and closed that day. The problem was that some of the signers were at her office in Grafton, and some were in Grand Forks — almost an hour away. On top of that, they were in the ICU visiting their mother, who had unexpectedly fallen ill.

It was very time sensitive,” Sara said. “We needed to take care of it as soon as possible.

After assuring her customers that all would be taken care of, Sara flipped through the paperwork and knew right away who to contact for help.

With the signed papers in hand, Joe went back to the office to scan them and send them back to Sara. He even put the original hard copies in the mail and had them sent the next morning. Sara was happy, and so were the customers.

“A bank doesn’t need to do this, but you guys did it,” the family told Joe, at the hospital. “That means a lot.”

A multitude of Choice’s core values come into play with Joe’s actions, Sara said. ‘Know when to ask for help, and know when to offer it’, ‘Complete work timely and accurately’, and ‘Commit to our customers with undivided attention’ are a few that she named.

“I can’t count the number of core values that he hits on a regular basis,” she said. “I think it’s all of them!”

Our People First values are at the heart of everything we do. Learn more about our passion for putting People First here.