Holy Hail!

Header photo:  Colten Heagle jumping into action.

It was nearly 9 AM on a dark Sunday morning when Colten got the text. It was from an insured customer he works with as part of the Choice Insurance team in Fargo, ND.

“Hey, heard there was some bad hail,” he said.

“How bad?” Colten responded.

The next text was a photo. It showed a piece of hail the size of a golf ball.

Colten jumped into action.

“I’ll head over.”

John* (the customer)  lived about 15 miles out of Fargo. At the time the storm hit, he was with his wife at their lake home. He’d heard the news through friends, and that the damage was pretty bad.

But it wasn’t clear just how bad until Colten pulled into town. Windows were broken, branches had been ripped off trees, and dead birds hit by the hail were scattered across streets and lawns.

For Colten, it’s about putting yourself in someone’s shoes. Having your property damaged by a major hail storm can be an unsettling experience; he wanted to make sure the customer knew they were in good hands.

“It’s doing the right thing,” he said, referencing the Choice core value. “It’s treating others how you want to be treated. We do this every day no matter what.”

While the extent of the damages will take months for repair, John and his wife know that with Choice they have people who care for them and for their property. The fact that Colten spent his Sunday boarding their windows assessing the damage — the fact that he showed up — says it all.

Choice Insurance offers a better way with a full line of insurance products and a long list of carriers to ensure we can get you the best coverage at the best rate. Get guidance or a free quote today.