Positive Pay FAQs

Check Positive Pay

What is an exception?

An exception is a check or ACH that is flagged in our system for you to review. Meaning it doesn’t have an established rule set up for ACH, or the check wasn’t entered into our system, or something didn’t match.

How do I view past exceptions?

You can view past exceptions by going to Account Services > Positive Pay > Exception Decisions and running a report of previous exceptions.

Can I enter multiple check issue/void items?

Yes. Multiple, sequential check issue/void items can be entered by clicking the “Sequential Entry” checkbox. This checkbox must be selected for each sequential check issue or void item that is required.

How much decision history is available?

The amount of available history is indicated on the search page. Up to three months of history can be retrieved during a search.

How can I verify the status of an imported file?

The status of imported files can be viewed by clicking the “View the status of files imported in the last 40 calendar days” link on the Import Decisions/Manage File Formats page. The page displays the status of decision files imported within the past 40 days.

What file types can I import?

Delimited and Fixed. A delimited file is a flat text file consisting of data items separated by a specific character. A fixed file is a file where a field’s length is the same on each record.

Why do I get an exception email on Saturday?

You will receive an email with exceptions needing review on Saturday morning for Monday’s exceptions. No exceptions will show online on non-business days.

How do I void an issue or enter a stop pay?

To void an issue or issue a stop pay, you can go to Account Services > Enter Issues/Voids > and enter the information for the void or stop pay.

Can I set up text alerts?

Yes! Instructions on setting up text alerts can be found here.

ACH Positive Pay

How can I view past exceptions?

To view past exceptions, you can go to Account Services > ACH Positive Pay > Exception Status and run a report of previous exceptions.

How do I create an ACH Payment Rule?

At the time of decisioning, you can click the edit icon to create an established payment rule for this particular ACH ID.

What if I do not want to add a payment rule for the originating company associated with an ACH exception that I decided to pay?

You can deselect the “Add payment rule for this originating company” check box to remove the payment rule.

Can I modify an existing payment rule?

You can modify payment rules for current-day ACH exceptions during the decision window. The ACH decision window starts at 8:00 AM EST and ends at 3:00 PM EST. If you need to modify a payment rule outside of the decision window or modify a previously defined payment rule, please contact our support team.