To our valued Choice Bank customers—
We want to take a moment to thank you for your patience and understanding as we’ve made adjustments this week to the ways in which we are helping you conduct your banking needs. Our customers, employees and communities remain our top priority, and these changes were made in an effort to provide the best, and safest, experience for all.
Every day, we know you are flooded with communication from many companies and brands that you use, providing the latest updates on their procedures. The amount of news regarding COVID-19 can be overwhelming. Amidst all of this, it’s important not to lose sight of all the positive things that are happening in our communities: many stores have adjusted their hours to help at-risk individuals conduct necessary shopping in a safer environment; communities are rallying to support small businesses by purchasing gift cards to their favorite establishments; many restaurants have been offering free lunches, no questions asked, to children and families that typically rely on school lunches; and many employers are taking extra measures to ensure their team members are supported during this time.
Supporting Our Team Members
At Choice, we are committed to doing the same. We are spread across many communities and have many unique situations. We are working directly with each employee to ensure their needs are met and normal compensation is maintained while preserving proper controls to serve our customers. You can read more about our employee communication here. At Choice, we do the right thing and keep people first.
Supporting Our Customers
All of our locations continue to remain open to serve your banking needs. For those that are at-risk or prefer to conduct their banking needs without travel, you can find some helpful resources on our website for alternative banking methods.
We are here to help you however we can. We know that as things continue to progress, there will be financial hardship for some. As your trusted financial partner, we want to help find solutions for you. If you have concerns, please give us a call and we can discuss options together.
The Small Business Administration is preparing to offer special financing options for businesses impacted by COVID-19; we will be sharing more information on this very soon.
Transparency and Access to Information
We will continue to provide regular updates to our customers as we have them. We have also established a landing page on our website dedicated to COVID-19 information, where you can find the most current information in real-time, including all customer communication, employee communication, and links to helpful resources.
Help Team for Individuals
Live Help 8:00 AM – 6:00 PM (CST)
Monday – Friday
Help Team for Businesses
Live Help 8:00 AM – 5:00 PM (CST)
Monday – Friday