COVID Update: MN Mask Order

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As you may have heard, Minnesota’s governor, Tim Walz, issued a new order earlier this week requiring masks be worn in businesses and other buildings as well as outdoor settings where social distancing cannot be maintained. The requirement will take effect tomorrow, Saturday, July 25.  So, what does this mean for offices in Minnesota?

For employees in our Bloomington (Bank and Insurance), Eagan, Golden Valley, Moorhead, and Roseville locations:

Mask NOT Required

  • If you are in an office or cubicle with partitions and you continue to maintain proper social distancing.

Mask IS Required

  • If you are serving or interacting with a customer, even if you have a partition between you and the customer.
  • Any time you are not seated at your desk or your desk does not meet the requirements for mask removal.

For Customers and Other Visitors to Choice Offices in Minnesota

Per the Governor’s Executive Order, all persons are required to wear a mast indoors at Minnesota businesses. A supply of masks is available at all Choice locations for visitors that don’t have one. If you work at a MN location and encounter a customer that does not have a mask, you may supply them with one upon entrance.

Please be aware that there are some exemptions to the requirement, for example, individuals with certain medical conditions. If a customer indicates they are exempt due to a medical condition, you are not required to verify this. For an individual that has a medical condition, or in the event someone declines to wear a mask for any other reason, you may ask if they would like to use any of our alternative banking methods such as the night depository or mobile banking services. If alternative services are not an option, and you are uncomfortable with the situation, please seek assistance from a manager at your location.

Bank Signage

To help remind customers of this requirement, we have created a sign that can be placed on our lobby doors and throughout the office; you can find an example here. Locations impacted by this change should ensure this sign is placed before opening on Monday morning.


Additional Information

As part of the order, the State of Minnesota compiled a list of Frequently Asked Questions, which you may find helpful. You can access this here.

As we work through the next couple days and learn from experience, additional guidance may be provided.

Since there is no official order or guidance on mask-wearing in ND, we encourage employees working at a ND location to continue to do what feels right for their team and communities.


If you have questions or concerns about this new procedure or how to handle customer interaction, please speak with your location president to find the best resolution for your office.